Due to Covid-19 restrictions all International Orders are temporarily suspended from the site. We are only accepting orders from Australia. International orders are not permitted at this time.

NOTE: International Users will not be able to browse this site until restrictions are lifted.

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UPDATE from Australia Post – as at June 9th, 2020

Australia Post has been working hard to continue to deliver for you and your customers during the COVID-19 pandemic. We’re also aiming to keep you updated with the latest information about international delivery time frames.

As you may recall, a few weeks ago we mentioned that we’d secured additional air freight capacity. I’m now pleased to report that we’ve uplifted significant volumes for our key overseas destinations, especially for New Zealand and United States of America (USA).

Over the last two weeks, all aged items (this means items that have been scanned but awaiting transport) have now left Australia and have been or are in the process of being delivered to your customers with only the most recent items still on hand.

Additional airline capacity has now been secured on a weekly basis to provide a more regular and reliable service. As such, we’re pleased to be able to provide improved delivery speeds for some of our services including for mainland Europe with Standard Services moving via air freight again instead of sea freight.

We have also re-commenced accepting Express items to Canada. Despite an increase in airline capacity in many destinations, COVID-19 is still impacting delivery service expectations.

The USA is being heavily impacted by high volumes through their facilities and civil unrest in addition to COVID-19.

Japan Post are also seeing significant delays to their standard service. Notwithstanding our best endeavours, it is therefore likely that some items will take longer than the stated delivery times and we ask for your understanding.

We will be closely monitoring our delivery performance against these new standards to ensure we continue to provide you with realistic delivery timeframes.

As always, we will continue to regularly update auspost.com.au with all of the latest information about expected international delivery timeframes. Thank you and stay safe. Kind regards, Gary Starr Executive General Manager Business, Government & International

Please follow this link > https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#delays for more information for your country and delivery and delay times.

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If your query is about the location and ETA of your order, IN PARTICULAR – USA DELIVERIES – please understand that we have no control over the World Wide Shipping System and will not be able to give you any further information that you currently have on your tracking information.

If your tracking is showing Melbourne, AU, this means that it has been scanned and is ON THE WAY TO YOU. Other than that, scanning updates may not have not been entered due to Covid19 interruptions. We ask for your patience and understanding regarding the current World Wide situation that we are all experiencing. YOU WILL RECEIVE YOUR PACKAGE.

Please everyone Stay Safe during these difficult times and I appreciate all of your support.